Frequently Asked Questions
Have a question? Find out more here. If you can't find the answers, drop us an email at hello@motherknowsbestsg.com or DM (direct message) us on Instagram “motherknowsbest_sg” and we'll be happy to help!
Where do you ship?
We ship within Singapore only.
Do note that should there be a need to re-deliver due to inaccurate/incomplete information provided, an additional shipping fee of S$6 will be charged.
Duty and Tax
All items entering a foreign country may be subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
What are your delivery charges and when will I receive my order? (Local Delivery Only)
Shipping is charged at a flat-rate of S$6.00 locally. For orders above S$100.00, shipping is free-of-charge and will automatically be waived off at checkout. Please note during closing sale period, orders may require a longer processing time than usual. You will receive your order within 7-14 working days otherwise stated. For urgent deliveries, you may drop us an email and we will try our best to fulfill your request.
Do you accept returns?
Returns are only accepted in the event of an error in your order received. Kindly note that items must be in their original packaging and in a resellable condition. In such instances, customers will be offered the option of an exchange or refund. Please contact us directly at hello@motherknowsbestsg.com if there is something wrong with your order received.
What are my payment options?
We currently accept Paypay. Paypal now allows anyone with a credit or debit card to make a payment through its system – even if you don’t have an account set up with them. All information provided will be protected by Paypal’s security and fraud measures – even if you choose not to set up an account after. (We do this so that your credit card details will never be collected nor stored on our own platform.)
My order is meant to be a gift. Can you include a gift message?
Unfortunately, gift messages are no longer available during our Closing Down Sale. All orders will be packed and shipped as standard.
Thank you for your understanding and support.
Promotion
Promotional code cannot be used in conjunction of other discount, promo code or voucher unless stated otherwise. Management reserves the right to amend the above without prior notice.
Can I cancel and/or refund my order?
Unfortunately, we will not be able to accommodate any cancellation requests after order has been placed with payment made. Your order would have been processed in order to facilitate prompt delivery.
Is there a dateline to collect my pick up order?
Due to our Closing Down Sale, self-collection is no longer available. All orders will be shipped directly to customers. Please ensure that your shipping address is accurate when placing your order.
What is your order fulfillment and refund policy?
We encourage you to complete your orders promptly, as any unclaimed orders will be forfeited after 3 months from the purchase date, with no refunds issued thereafter. Customers are responsible for monitoring their order status and should contact our customer service team if any issues arise. For any unique circumstances affecting your order, please reach out to us at [cust.care@motherknowsbestsg.com], and we will review your case individually.
Still have questions?
Drop us an email at hello@motherknowsbestsg.com :)